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| What is |
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7/24CENTRAL is a comprehensive suite of
services that extend the reach and efficiency of your corporate IT department.
Our processes, platform and experts enable the management of your IT investment
at affordable prices while dramatically improving the reliability and effectiveness
of even the most complex enterprise system. Let us help you maximize ROI
- Return on Infrastructure – for your environment.
- An IT operations management solution that offers
significant savings and performance over traditional in-house operations
- TIG has the ability to fully implement a comprehensive
client management solution within 30 days
- Provides high system availability, faster response
and resolution times
- Includes a comprehensive monitoring
and management solution for:
– change management,
– incident management,
– performance reporting and
– inventory management
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Key
Highlights |
- Flexible services conform to your unique business
and technology requirements so you get exactly what you need-when and
where you need it
- Through our Optimization
Service, TIG offers a predictive methodology to help you manage
applications and infrastructure proactively 24/7/365
- Proprietary knowledge base gives TIG access to
invaluable information that helps us manage and resolve issues
- eServices Portal The eServices Portal
is a secure, intuitive user interface that provides you with a comprehensive
view into the current state of your entire enterprise-computing
infrastructure. TIG provides secure access to the eServices Portal
via individual passwords and SSL encryption. The eServices Portal
gives you:
- Detailed On-Demand, Exception, and Service Level Reports
- Incident Tickets - Current and Historical
- Change Management Process –Including Current, Scheduled
and Past Changes
- Inventory Management Information
- Account Administration –Including the Ability to Change
Escalation Paths in Real-time
- User Administration Tools
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Managed Services |
TIG delivers 7/24CENTRAL in a flexible approach,
delivering solutions tailored specifically to meet your company’s needs.
- Managed Service categories
include
– hardware
– network devices
– web servers
– operating systems
– database servers
– enterprise applications
– messaging applications
- Enhanced managed services
includes:
– Backup Monitoring
– Backup Management
– Backup Restore
– Patch Management
- Security services
include:
– Firewall Management
– Virtual Private Network (VPN) Management Services
– Continuous Risk Assessment
– Intrusion Detection Systems
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Key
Benefits |
- Attack cost and complexity by following industry
best practices, including ITIL-based change and incident management
processes
- Maximize system & application availability
with industry-leading remote monitoring and management that support
heterogeneous environments
- Address IT challenges while staying focused on
your strategic initiatives
- Our sites offer:
- Physical Security
- Environmental Controls
- Power infrastructure
- Fire Protection
- SAS 70 Type II Certification
- ISO 9000 & 9001 Certification
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Contact |
- Bill Marsh
- 858-566-1900 ext 2503
- bill.marsh@tig.com
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Copyright 2008 TIG. All Rights reserved.