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Managed
Services |
Devices
Routers, switches (Layer 2 or 3), and load
balancers, etc. TIG offers this service on appliances or software-based
devices (such as F5 BigIP® load balancers).
Operating System
Linux®, Sun™ Solaris™, IBM® AIX®, HP-UX®, Microsoft® Windows® 2000/NT, etc.
Web Server Application
Microsoft IIS, Macromedia® Coldfusion®, iPlanet™ WebServer, Apache Web
Server (including Derivatives such as Oracle® HTTP Server), etc. TIG
provides this service
in conjunction with management of the underlying operating system.
Clustering
Includes clustering software, such as VERITAS Cluster Manager®, Sun Cluster™, Microsoft Cluster Server Manager, and Red Hat Advanced Server, changes to the cluster and failover configuration, as well as the analysis, review, and remediation of the conditions that cause cluster failover. In addition, on a quarterly basis TIG will validate the scripts and procedures that govern cluster failover, and the application dependencies that rely on the cluster configuration. This may include the testing of failover during an assigned Change Management window. TIG requires a joint review and certification of cluster configuration with the customer prior to implementing the clustering service, where TIG will provide recommendations for optimizing
the cluster configuration in order to
assure successful failover operation
Applications
General applications, usually custom coded, that are based on application platforms such as BEA WebLogic™, IBM WebSphere®, ATG Dynamo®, Oracle® eBusiness Suite, BroadVision®, messaging applications (e.g., TIBCO™, IBM MQSeries®), LDAP, etc. TIG provides
this service in conjunction with management of the underlying operating system.
Database Applications
Database applications such as Oracle® RDBMS, Microsoft SQL Server®, Sybase® and IBM DB2® Universal Database. Clustering software, such as VERITAS®, Sun Solstice™, and HP MC/Serviceguard. TIG provides
this service in conjunction with management of the underlying operating system
Storage Management
TIG will manage storage allocation and components
of manageable storage arrays, including the file systems, service
processors, and disk controllers. Performance Indicators (PIs) include
file system utilization, log file monitoring, and SNMP instrumentation
for fault and performance reporting. Devices covered under this service
include intelligent storage arrays up to three TB raw capacities shared
by multiple operating systems or accessed via fiber channel or IP
switches.
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