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Help Desk Services
TIG provides
a centralized point of contact for all phone calls to be made. One number
for your users to call for desktop support and troubleshooting of hardware,
operating
system, and various applications (contact us for a complete list). If
unable to resolve
the problem, one of two things will be done. Given an urgent request,
an engineer will
be dispatched as part of the support contract to resolve the problem.
If the issue is
non-critical and the customer decides to wait until the next visit, then
our help desk
services will document the open item for our engineers to address upon
their next visit.
- Available
Monday through Friday, 7:00 AM to 6:00 PM PST
- Monthly
reports on call volume, resolution, and problem tracking
- Desktop
and server hardware, operating system, and select application support
Regular
Maintenance
“It is better to prevent a problem than to have to solve
one” would describe the logic
behind the maintenance portion of My IT Manager. Routine visits are scheduled
with
knowledgeable engineers to provide the proper routine administrative tasks
that an IT
department would perform. This includes reviews of the server logs, performance
examination, and other standard tasks. This allows us to deal with issues
before they
become problems. This package includes two visits each month for up to
four hours each.
The last visit of each month is considered a month-end visit and will
include additional
tasks as well as a written report on what work was performed that month.
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Quarterly Network Review
Once a quarter, a TIG network analyst will
schedule an on-site visit to perform an audit of
your network. This time will be used to evaluate the overall environment, inspect
all
network equipment and perform preventative maintenance on the server and network
devices. Our preventive maintenance tasks include cleaning the tape drive, testing
the
battery backup, and performing a sample restore from tape. We will also review
your IT
status, future IT plans, recommendation on new technology, and how best the
industry can
help you achieve your goals.
Support
Contract
Even with preventative steps, there
still exists the potential for immediate problems due
to multiple reasons ranging from physical to logical. In these instances waiting
for a
scheduled visit may not be reasonable. The support contract allows for emergency
dispatch
of engineers to resolve these issues. This includes a 25 hour support contract
which can be
renewed during the life of the contract should all 25 hours be depleted.
Contact us today!
Phone: (858) 566-1900
- ask for an available account manager
Contact Us:
MyITManager
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Copyright 2008 TIG. All Rights reserved.