Help Desk Services
TIG provides a centralized point of contact for all phone calls to be made. One number
for your users to call for desktop support and troubleshooting of hardware, operating
system, and various applications (contact us for a complete list). If unable to resolve
the problem, one of two things will be done. Given an urgent request, an engineer will
be dispatched as part of the support contract to resolve the problem. If the issue is
non-critical and the customer decides to wait until the next visit, then our help desk
services will document the open item for our engineers to address upon their next visit.

• Available Monday through Friday, 7:00 AM to 6:00 PM PST
• Monthly reports on call volume, resolution, and problem tracking
• Desktop and server hardware, operating system, and select application support  

Regular Maintenance
It is better to prevent a problem than to have to solve one” would describe the logic
behind the maintenance portion of My IT Manager. Routine visits are scheduled with
knowledgeable engineers to provide the proper routine administrative tasks that an IT
department would perform. This includes reviews of the server logs, performance
examination, and other standard tasks. This allows us to deal with issues before they
become problems. This package includes two visits each month for up to four hours each.
The last visit of each month is considered a month-end visit and will include additional
tasks as well as a written report on what work was performed that month.

• Regularly scheduled on-site visits
• Examine servers for issues and resolve as necessary
• Provide desktop support