Frequently Asked Questions About MyITManager
1.
I can almost hire someone full-time for the price of My IT Manager,
why is it so high?
Although you might be able to hire someone for this price, let’s
look at what
you are getting with My IT Manager:
- Priority support via phone that taps knowledge and experience beyond
that of a single person.
- Support by a company with almost 20 years of business processes and
procedures.
- The accumulated knowledge of the entire TIG technical staff for problem
resolution .
I
have purchased blocks of hours before – what makes this different?
You
are not just purchasing blocks of hours, but rather a stable and pro-
fessional process by which your companies IT resources will be effectively
managed.
- Ongoing visits keep you up to date with changes in technological
updates
particularly from a security standpoint.
- Emergency services are provided for critical issues that may
happen. All
of this is wrapped around a single point of contact through our help desk.
My
network has been running fine – do I really need to have so many
on-site visits?
As an analogy,
your car may be running fine, but that doesn’t mean that it
couldn’t benefit from a trip into the garage for a tune-up. It also doesn’t
mean
that it doesn’t require ongoing maintenance work in the way of oil changes
and
filter and hose replacements. Your network is much the same, extraneous
services on your servers or unknown errors may be slowing your network
down.
There are updates to most software packages on a regular basis to address
security concerns, which – although your network may run just fine without
them – means that it isn’t as secure as it could be.
My
business hours are outside of your normal business hours – what type
of support can you offer in other areas such as evening and weekends?
Customized
packages are available.
Everything
seems to be geared towards Microsoft Windows NT/2000 –
do you offer support for Novell?
Novell support
packages are available.
My
company just barely misses one of your package parameters (five
servers or 55 users) – what support packages can you provide my
company?
We are able
to meet any requirements for customized environments.
I
have clone systems running on my network – does that pose a problem
for your support?
There are
no limitations on the Intel-based hardware platforms on we provide
support.
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