TIG has numerous on-site support engagements.

In these engagements we provide Service Level Agreement based support for our clients. On-site managers/leads, a dedicated Outsourcing Management team and TIG’s nationwide team of Engineers and Technicians ensure these engagements meet or exceed performance goals as defined by the Service Level Agreement.

TIG provides a complete internal helpdesk solution including Software and Hardware support. Our Helpdesk acts as an extension of your companies IT department. By moving the day to day operational support of your employees IT needs to our team, your IT department can focus on strategic goals. As part of our total solution, we also provide staffing services. Our Project Work, Migrations and Imaging are top notch in the industry.

At TIG's San Diego Campus

Helpdesk reengineering
Use our management team to help solve a specific need or allow us to reengineer your support solution. We have proven expertise in implementing and running corporate internal helpdesks. Dun and Bradstreet rated our helpdesk implementations at 1.21 on a scale of 1-5 (one is best).

Project work
Large-scale deployments of new hardware and software
We have proven successes such as the roll-out of 3500 new machines for a State Agency. The project was completed on time and within budget.

As part of your roll-out, we can deliver concurrent training to allow your employees to maximize their productivity on their new systems.

NOS and O/S Upgrades
Planning to move from Windows NT to Windows 2000? Our team of professionals has performed a number of these projects for companies like yours. We recently completed a project that upgraded 950 machines from Windows NT to Windows 2000.

This is a core function of our outsourcing team. We have a number of success stories performing these migrations as well as many others. Tell us what you need and let us design a solution for you.