• Returns must be made within 30 days of receipt
• The end user or TTD’s must contact their sales rep to initiate the RMA process and you will need to have the following information:
• PO number
• End- users name, phone number and email address
• Line item(s) description and quantity to be returned
• Serial number and property number, if applicable
• Reason for return, (i.e. DOA, Wrong product ordered, etc.)
• On DOA replacements or returns please NOTE the symptoms in the form (i.e. customer attempted to turn on and workstation beeped and than died)
• Condition of product upon leaving end user (this is critical as the box which are written on or altered in any way may not be returned)
• Each item returned must have a unit price greater than $25 or if unit price is under $25 the extended price must be over $100.

• Products must be in original manufacturer packaging, unopened and in re-sellable condition (TIG recommends that the customer keeps the original box and packing materials for at least 15 days). There may be exceptions to the unopened packaging.
• Cable, manuals, accessories and software, were applicable, must be included in the original packaging. Everything that was shipped originally must be returned.

**NOTE: Item(s) requesting to be returned need to meet the above outlined criteria, if the criteria is not meet item cannot be returned.

Please note that leased items DO NOT fall under this return policy.

RMA APPROVALS ARE BASED ON THE FOLLOWING RETURN POLICY AND GENERAL CRITERIA

General Criteria

• Once your RMA has been approved you will have 7 days to return the product(s) back to us for credit. The 7 days starts when TIG issues the RMA number and sends the JIT Return Authorization paperwork via email. If not returned in that time frame, no credit will be issued.
• Customers will need to print out a copy of the JIT RETURN FORM and TIG LABEL and attach both forms to the outside of box with clear tape. Someone from your shipping & receiving (957) dept. will come by and pick the item up for delivery back to TIG.
• If your shipping and receiving dept. has not picked the product(s) up within the next 3-4 business days, please contact Karen Liebert @ (505) 830-8284
• Once product has been returned to TIG it will be inspected for final approval.
• If the product does not meet the above criteria it will be sent back to the customer and the RMA will be denied.

RMA TYPES/DEFINITIONS

• DOA (defective on arrival) products are inoperable upon first use or within 30 days.
• Cancellations include product that has shipped to the customers’ site prior to TIG receiving notice of cancellation.
• Warranty Repair/Exchange are products, which become defective after 30 days from receipt of the product. See the Service section
• Wrong Product Received are products receive by the end-user, which do not match the line item on the PO.

Summary

TIG will make every reasonable effort to return products to the original vendor. However, manufacturer and vendor restrictions may prevent some returns. Prompt handling and adherence to the above is critical to process returns efficiently.

If there are any other questions regarding an RMA request process, please contact Karen Liebert at (505) 830-8284.