San Diego, CA — February 8, 2013
— Technology Integration Group (TIG) announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes TIG for delivering outstanding customer service to customers in the United States.
“TIG strives to deliver quality solutions and exceptional support so that our customers have the best experience possible. We enable our clients to meet their innovation challenges and earn their trust to exceed their technology goals. Receiving the Customer Satisfaction Gold Star from Cisco complements and validates our commitment to customer satisfaction,” said Bruce Geier, CEO of TIG.
“Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate TIG for achieving outstanding customer satisfaction,” said Edison Peres, senior vice president of the worldwide channels go-to-market group at Cisco.
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and pre and post- sales support capabilities - critical factors in choosing a trusted partner. Find More Information Online: Cisco Certified Partners Customer Satisfaction
TIG is a recognized Cisco National Direct Partner and has achieved Cisco's Cloud Builder designation as well as Cisco Specializations in Borderless Architecture, Collaboration Architecture, and Data Center Architecture.. TIG also holds Cisco ATP designations in Advanced TelePresence and Identity Services Engine. TIG has consistently been recognized by Cisco for Excellence in Customer Satisfaction. TIG has also been named as Cisco’s Data Center Partner of the Year, West (2009).